Refund & Order Issue Policy – Aria Restaurant

1. General

Due to the nature of food products and restaurant services, all orders placed at Aria Restaurant are subject to specific return and issue-handling conditions. Our goal is to provide the highest quality and ensure complete customer satisfaction.

2. Reporting Issues

In case of any issue with your order (including incorrect items, poor quality, or damage), customers must notify our support team within 30 minutes of receiving the order.

Requests submitted after this time frame will not be considered.

3. Eligible Cases for Compensation

The following cases will be reviewed, and if approved, compensation will be provided:

  • Incorrect order delivered
  • Unsatisfactory quality or mismatch with restaurant standards
  • Damage during delivery

Compensation may be provided in one of the following forms:

  • Re-delivery of the order
  • Account credit
  • Refund
4. Non-Eligible Cases

Due to the nature of food products, the following cases are not eligible for return or compensation:

  • Complaints made after most of the food has been consumed
  • Requests submitted خارج of the specified time frame
  • Change of mind after delivery
  • Customer error in placing the order
5. Refunds

If the request is approved, the refund will be processed within 24 to 72 business hours and returned to the original payment method.

6. Discounted Orders

Orders placed with discounts or special offers are only eligible for review in case of quality issues or restaurant errors.

7. How to Contact Us

For order inquiries or to submit a request, please contact us via:

📧 Email: info@ariyarestaurant.com
📞 Support Phone: +905528398080

8. Our Commitment

Aria Restaurant is committed to providing high-quality service, maintaining hygiene standards, and ensuring customer satisfaction.

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